Telstra has recently issued a warning to over a four-fold increase in imposter phone scams in the last 12 months. Telstra claims the imposters call up claiming to be Telstra employees attempting to sell fake software updates to obtain customer financial details.
“In most cases, customers…were called at home by a scammer and told they need to pay for technical support to fix a problem that doesn’t exist on their home computer.” “The caller falsely claims they are from Telstra and asks for remote access to the computer.” “The fact that most of these scam calls originate from overseas makes it difficult to prevent the calls from being made, so we are likely to see them continue,” – Peter Jamieson, Telstra Executive Director of Customer Service
Telstra advises their customer to protect their personal information at all times and be cautious about calls from phone numbers they do not recognise. If anyone is affected by the phone scam, they should report it to Telstra. Anyone that has been a victim should report it to the ACCC SCAMwatch Website or contact Crime Stoppers on 1800 333 000.
To help protect yourself, Telstra has the following list of tips:
If you’re not sure that the person on the other end of the phone is legitimate, hang up and call the organisation by using their official contact details
Be wary of sharing personal, credit card or banking details over the phone, unless you’ve made the call or the phone number came from a trusted source
Never give an unsolicited caller remote access to your computer
Make sure your computer is protected with regularly updated anti-virus and anti-spyware software
If your alarm bells are ringing or you think something’s not quite right, just hang up
Information sourced from CNET: http://www.cnet.com/au/news/telstra-warns-of-four-fold-increase-in-imposter-phone-scams/